Frequently Asked Questions

We understand that when making the decision to hire a service, many questions may arise. In this section, we answer some of the commonly encountered questions. However, we also understand that you may have different questions not mentioned here, and we will be happy to address those as well.

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Payments can be made upon delivery, and there are various payment methods available, such as checks and bank transfers.

The agent assigned to your service can share the location of your cargo with you at any time, as we have a monitoring system associated with the transport vehicles.

Yes, all cargoes transported by Fletes USA are insured during transport. However, it is important to declare the value of the cargo with the agent at the time of booking to ensure that the insurance can cover the total declared value. The means of transportation used must have a minimum liability insurance of $1,000,000.00.

If you wish to cancel the service, you have the option to do so as long as it is at least 24 hours before the scheduled service date. Otherwise, the reservation service will be charged.

We can assist you with transportation by land and sea in the following countries:

  • United States
  • Canada
  • Mexico
  • Guatemala

Having the exact measurements of the item is important for determining the correct transportation price. If you don’t have the exact measurements of the item you want to transport, we can still assist you. We need details about the year, make, or model of the item you want to transport. It’s also helpful to have images or videos of the item to assist us in understanding the products you want to transport.

If you have any other questions, feel free to ask here