Terms & conditions
Accuracy, completeness and timeliness of information
We are not responsible if the information available on this website is not accurate, complete or current. The material contained on this website is provided for information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete or more up-to-date sources of information. Reliance placed on the material on this website is at the user’s own risk. This website may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to our services, brand or business in general. We reserve the right to correct any errors, inaccuracies or omissions, and to modify or update the information on the Website at any time and without prior notice. We undertake no obligation to update, amend or clarify information contained on the Website, except as required by law. We reserve the right to modify the content of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website. No specific update or update date applied on the Website should be taken to indicate that all information on the Website has been modified or updated.
Intellectual property rights
Except as otherwise expressly provided in these Terms of Use, we have and will maintain exclusive control over the operation, provision, maintenance and management of the Website. All material on this Website, including, without limitation, text, images, illustrations and appearance, is protected by copyrights and/or trademarks, registered and unregistered, which are owned and controlled by Fletes USA LLC or by other parties who have licensed their material to us. This Website may contain other proprietary notices, trademark and/or copyright information, the terms of which must be observed and followed. The information contained on the Website may be modified or updated without prior notice. We may also make improvements and/or changes to the products and/or programs described in this information at any time and without prior notice. In addition, the Website may include content and functionality (“Service Content”) protected by copyrights, patents, trademarks, trade secrets or other proprietary rights and laws. Unless expressly authorized by us, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Website or the Content of the Services, in whole or in part. part. In connection with your use of the Website, you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. If we block your access to the Website (including blocking your IP address), you agree not to take any measures to circumvent such blocking (for example, by masking your IP address or using a proxy IP address). Any use of the Website or Service Content other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Website or distributed in connection with it are our property (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense or otherwise transfer any rights in the Software. We reserve all rights not expressly granted herein.
No guarantees or responsibilities
Fletes USA LLC makes no representations and/or endorsements about nor accepts any responsibility or liability for any other website that you may access through this Website, as such sites are independent of Fletes USA LLC and Fletes USA LLC has no control over the content of said websites. The failure or delay by Fletes USA LLC in the exercise of any right related to the Website or these Conditions of Use will not operate as a waiver of such right, nor will the partial exercise of any right by Fletes USA LLC prevent the subsequent exercise of that right by Fletes USA LLC. These Terms of Use do not create, in any way, an agency, joint venture, partnership, employee-employer or franchisor-franchisee relationship between Fletes USA LLC and any other party, including you. FLETES USA LLC DOES NOT WARRANT THAT: (a) YOUR CONTENT WILL BE PROTECTED AGAINST LOSS, MISUSE OR ALTERATION BY THIRD PARTIES; (b) THE WEBSITE IS ERROR-FREE; (c) ACCESS TO YOUR ACCOUNT WILL NOT BE INTERRUPTED; (d) FREIGHT USA LLC’S SECURITY PROCEDURES AND PROCEDURES MAY NOT BE VIOLATED; OR (e) THAT THE WEBSITE IS AVAILABLE. THE WEBSITE AND ALL ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE DISCLAIMERS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
FLETES USA LLC SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL AND/OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF DATA AND/OR COSTS OF OBTAINING SOFTWARE OR SERVICES SUBSTITUTES), REGARDLESS OF THE ORIGIN, EVEN IF FLETES USA LLC IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES. FLETES USA LLC SHALL NOT BE LIABLE TO YOU FOR ANY THIRD PARTY CLAIMS AGAINST YOU. IF FLETES USA LLC IS LIABLE FOR ANY CLAIM RELATING TO, OR IN ANY WAY ARISING FROM, THE WEBSITE OR THESE TERMS OF USE, THE COLLECTIVE DAMAGES FOR ALL SUCH CLAIMS WILL NOT EXCEED TWO HUNDRED AND FIFTY DOLLARS ($250). THE LIMITATION OF LIABILITY PROVIDED IN THIS PARAGRAPH SHALL APPLY TO THE GREATEST EXTENT PERMITTED BY LAW.
Causes of force majeure
In no event will Fretes USA LLC be liable to you or be deemed to have breached any of our obligations under these Terms of Use for any failure or delay in performance or performance of any term of these Terms of Use, when and to the extent that such failure or delay is caused by any circumstance beyond our reasonable control (a “Force Majeure Event”), including acts of God, flood, fire, earthquake or explosion, war, terrorism, invasion, riots or other civil disturbances, embargoes or blockades in force on or after the date of these Terms of Use, national or regional emergencies, strikes, work stoppages or slowdowns or other industrial disturbances, passage of a law or any measure taken by a government or public authority , including the imposition of an embargo, export or import restriction, quota or other restriction or prohibition or any total or partial government shutdown, or national or regional shortage of adequate energy or telecommunications or transportation.
Responsibilities Not Assumed
We will not be liable in any case for direct, incidental, special or consequential damages that exceed the value declared by you for transportation. This includes loss of income or profits, unless such damages are caused by intentional misconduct or gross negligence on our part. We will not be liable for any loss, damage or delay due to events beyond our control, such as acts of God, adverse weather conditions, mechanical delays, acts of public enemies, war, strikes, civil disturbances, or acts or omissions of authorities with actual authority or authority. apparent, including customs and health officials.
Claims
It is your responsibility to carefully review all cargo before signing the acknowledgment of receipt, unless it is on pallets. To process a claim for obvious damage, missing or proven missing merchandise, the account holder must submit a detailed claim letter and provide the appropriate invoice. The SHIPPER must present claims for loss or damage to the cargo with the AGENT within one hundred eighty (180) days following the date of said loss, shortage or damage, which for the purposes of the Contract will be the date of delivery or, in In case of non-delivery, the scheduled delivery date. Any factory damage must be addressed directly with your supplier, as we are exclusively transportation facilitators.
Right to Inspect
You authorize us to inspect the merchandise at the request of the corresponding authorities, before and after shipment. You also authorize us to open and verify your merchandise, if required by government authorities at the destination. This inspection is carried out to comply with applicable regulations and laws.
Your privacy
Your privacy is important to us and for more information about your privacy rights, please see our Privacy and Cookies Policy, which is incorporated into these Terms of Use and constitutes your binding agreement with us.
Abandoned Packages
We consider abandoned packages those that are not claimed by the customer after being contacted by our staff. We reserve the right to discard packages that are not claimed within 30 days. We do not accept claims for abandoned packages after this period.
Customs clearance
You are responsible for choosing a customs broker or we will designate a customs broker for you, unless you specify another one. You warrant and are responsible for complying with all customs, import and export laws, as well as government regulations of any country relating to your shipment. It is your responsibility to provide accurate information and complete the necessary documentation to comply with these laws and regulations. We accept no liability for any loss or expense due to your failure to comply.
Wyoming Law Governs/Jurisdiction/Venue Selection
These Terms of Use and our Privacy and Cookie Policy shall be construed, governed and enforced in accordance with the laws of the State of Wyoming, except to the extent federal law preempts such laws, without giving effect to its conflict provisions. of laws that would result in the application of any law other than Wyoming law. You and Fletes USA LLC consent to the exclusive jurisdiction of the state courts located in Sheridan County, Wyoming (“Mandatory Venue”). You and FLetes USA LLC waive any objection to the jurisdiction and venue of the Mandatory Venue, and agree that any dispute arising in connection with the Website, our Privacy and Cookies Policy and/or these Terms of Use will be brought exclusively in the Mandatory Headquarters.
Integrity of the agreement / Divisibility
These Terms of Use represent the complete and integrated agreement between you and Fletes USA LLC in relation to the Website and supersede all prior negotiations, representations and agreements, whether oral or written, that relate to the subject matter of these Terms of Use. Use. These Conditions of Use may only be modified by a written document signed by you and Fletes USA LLC or by the publication by Fletes USA LLC of new Conditions of Use. Whenever possible, each provision of these Conditions of Use will be interpreted in accordance with such manner that it is effective and valid under applicable law, but if any provision of these Terms of Use is deemed invalid, illegal or unenforceable in any respect under any applicable law or regulation in any jurisdiction, such invalidity, illegality or unenforceability will not affect any other provision or the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Use will be reformed, interpreted and enforced in such a way that such provision is valid, legal or enforceable.
General Data
The Fletes USA company located at125 Prince Albert St Petaluma, CA 94954-1515, specializes in logistics transportation operations within Canada, the United States, Mexico and Guatemala.
- Toll Free: +1 (855) 460 8001
- Contact: transportation@fletesusa.com

